Table and Space Reservations — Clarity for guests and staff
Connect availability, bookings, and confirmations so guests and staff share a clear reservation reference.
Business context
A café and event space business needed an orderly way to handle table and private room bookings. We created an online reservation workflow connecting customer needs with the operations team’s preparations.
Where work was getting stuck
Bookings handled through WhatsApp conversations were difficult to consolidate into a shared schedule. Staff needed to recheck availability and confirm that each guest had received a response. As enquiries grew, schedule conflicts and miscommunication became operational risks.
The priorities we addressed
We mapped the steps from choosing a time to confirmation, including the information staff needed before guests arrived. A shared calendar and booking statuses became the foundation for coordination.
How the system supports operations
Customers can book online with availability guidance and receive automated confirmation. Administrators manage reservations through one dashboard, while notifications keep customers and staff informed about bookings.
Benefits for the business
Project Details
- Client
- F&B & Event Space Brand, Lumajang
- Year
- 2026
- Category
- System Management, Web Development, Marketplace
- Duration
- 8 weeks
Business focus
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