Digital Ticketing — Connecting sales with event arrival
Manage the participant journey from ticket purchase to entry with records organisers can follow.
Business context
An organiser needed control over ticket sales and participant arrivals. We connected ordering, payment, ticket delivery, and entry checks so the sales team and venue staff could work from shared records.
Where work was getting stuck
Sales through chat and manual payments left buyer records scattered. Venue staff struggled to check tickets consistently, while organisers needed sales status and participant information for event preparation.
The priorities we addressed
We prioritised two connected needs: a clear buying process for participants and clear ticket checks for staff. Transaction status, ticket identity, and arrival records were organised into one service journey.
How the system supports operations
Participants select a ticket category, pay online, and receive a digital ticket. Staff scan ticket codes on mobile devices at entry. Organisers can monitor sales and export participant data for event operations.
Benefits for the business
Project Details
- Client
- Manufacturing Company, Jakarta
- Year
- 2025
- Category
- System Management, Web Development, Platform Development
- Duration
- 10 weeks
Business focus
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