AI-Powered Customer Chatbot
A machine learning chatbot that automates customer interactions and cuts response time to seconds.
Project Overview
A tech-forward company needed an intelligent chatbot to handle customer inquiries, automate repetitive support tasks, and reduce response times without scaling the support team headcount.
What needed to be solved
The support team was overwhelmed by repetitive questions that required no human judgment. Response times were slow, customer satisfaction was dropping, and the team had no capacity to focus on complex or high-value issues.
How we tackled it
We analyzed the most common customer queries and built a training dataset from historical support conversations, then integrated a large language model with a custom knowledge layer specific to the client's products and policies.
What we built
An AI-powered chatbot with natural language understanding, trained on the client's specific knowledge base, integrated into their web platform, with automatic human escalation for complex queries and an admin dashboard for monitoring conversations and improving the bot over time.
Results that mattered
Project Details
- Client
- Manufacturing Company, Jakarta
- Year
- 2025
- Category
- AI & Automation, Platform Development
- Duration
- 8 weeks
Tech Stack
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